Last updated: September 25, 2026
Refund & Returns Policy
A piece should feel right for you. If it does not, we are here to help with your return.
30 days to request a return
Email info@midoridiamond.com within 30 days of delivery with your order number and the item you wish to return. Eligible pieces must be unworn, undamaged and unaltered, with their original packaging and all included components and documentation.
We cover return postage
For eligible U.S. returns, Midori Diamond provides a prepaid, insured return label and return instructions. Please contact us before sending your parcel, use the supplied label, pack your piece securely and keep the tracking receipt. Do not send returns directly to our supplier.
Inspection and refunds
After receiving and inspecting an eligible return, we issue the refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to show the credit. Any paid outbound shipping charge, including the $49 UPS 2-day upgrade, is non-refundable on a change-of-mind return.
Personalized and custom-made pieces
Personalized, engraved and custom-made pieces, including jewelry specially altered to your specifications, are final sale unless defective or incorrect. An ordinary listed size or standard product option is not, by itself, a custom alteration. Any applicable final-sale condition should be confirmed before you order.
Exchanges
If you would prefer another size or style, contact us within the return window. We will help you check availability and arrange the next steps.
Damaged, defective or incorrect items
Please contact us promptly if something arrives damaged, defective or different from your order. If possible, include photographs of the item and packaging, and keep both while we investigate. We will help arrange an appropriate resolution at no cost to you. The change-of-mind shipping-fee rule does not apply to an error for which Midori Diamond is responsible.